How to Fix HP Printer doesn’t Scan in Windows 10/8.1

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HP printer may be on scan problem and you’re having trouble getting some of its scanning features to work. HP’s printing software offers a collection of settings that will likely provide the solution to fix HP Printer doesn’t Scan

a collection of automated solutions such as diagnostic tools, virtual agent and troubleshooters that can help identify and resolve common issues with HP Printer. Here is tutorial demonstrates step by step how to fix HP Printer doesn’t Scan in Windows 10/8.1


Before starting with this guide, we recommend trying to solve the problem by running HP Print and Scan Doctor for Window.

Step 1: Check USB cable and Printer

Check USB cable connected from Printer to the Windows machine and make sure it is plugged in. Check if your printer is running in a normal condition and all the lights are on and check if the printer could print a document so that we resume ourselves only to the scanning feature of the printer and clean the print head 

Step 2: Update your printer drivers

Press and hold the “Windows” button and the “R” button. You should have in front of you the “Run” window now.

  • Write in the run window the following: “devmgmt.msc”. Press the “Enter” button on the keyboard or left click on the “OK” button within the “Run” window.
  • Now you have opened the “Device manager” window.
  • In the left side of that Windows, you should have the “Scan” feature.  Note: If you do not find it in the list you can double click or tap on the “Other devices” feature and you should have it under that topic.
  • Right click on the “Scan” icon you have in the device manager window and left click on the “Update Driver software” option.
  • Now you should have in front of you a window in which you need to left click on the “Browser my computer for driver software”.
  • In the next Windows, you will need to left click or tap on the “Let me pick from a list of device drivers on my computer” feature.
  • You should get to a window in which you will need to look in the left sided list for “Imaging devices”.
  • Left click or tap on “imaging devices” and left click or tap on the “next” button situated in the lower right side of the screen.
  • In the next Windows, you should have on the left side a list of manufacturer’s in which you will need to left click on the manufacturer of your printer.
  • On the right side, you need to select the model of the scanner you are using.
  • After you selected all the above left-click or tap on the “Next” button.
  • You should get to another warning window in which you need to left click on the “Yes” button.
  • After the update is completed you need to left click on the “Close” button.
  • Disconnect and connect the USB from the printer.
  • Reboot your Windows 8 or Windows 10 device.
  • Try scanning something after the restart of the operating system is finished.

Step 3: Running Printer Troubleshooter

If the problem persists, try running the built-in Printer Troubleshooter. It can quickly locate this tool by opening the Control Panel. Type ‘troubleshoot’ in the search menu, select Troubleshooting and then select View All in the left-hand pane to list all the troubleshooting tools. Select and run the Printer troubleshooter.

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